CG Music

PRIVACY POLICY

Last updated: 7 October 2026

CG Music respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information CG Music collects through cgmusic.co.uk, why it is collected, how it is used and shared, and the rights you have in relation to your information.

1. WHO WE ARE

CG Music is a UK-based music production business providing services including music production, songwriting, mixing and related creative services.

For questions about this Privacy Policy or how your personal information is handled, contact:

cg@cgmusic.co.uk

2. INFORMATION WE COLLECT

Depending on how you use CG Music, we may collect:

  • Your name
  • Email address
  • Account and authentication information
  • Information submitted through contact forms
  • Commission and project details
  • Creative briefs and reference information
  • Files, audio and other materials you provide for a project
  • Communications relating to enquiries, commissions and projects
  • Quote, transaction and payment status information
  • Revision and delivery information
  • Marketing preferences
  • Technical information necessary for the operation, security and performance of the website

We only collect information that is reasonably necessary to operate the website, respond to enquiries, provide services, process projects and payments, maintain accounts, and communicate with you.

3. HOW WE COLLECT INFORMATION

We may receive personal information when you:

  • Contact CG Music
  • Submit a commission request
  • Create or use a client account
  • Upload files or project information
  • Purchase a service
  • Communicate about a project
  • Request revisions or additional services
  • Subscribe or consent to marketing
  • Otherwise interact with the website

Some technical information may also be collected automatically when you use the website.

4. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Respond to enquiries
  • Review commission requests
  • Prepare and manage quotes
  • Provide music production and related services
  • Manage client projects
  • Communicate about files, revisions, progress and deliverables
  • Create and manage client accounts
  • Process and record payments
  • Send essential account, security and project notifications
  • Prevent fraud, abuse and unauthorised access
  • Maintain business and financial records
  • Improve and maintain the website and services
  • Send promotional communications where permitted and where you have not opted out

5. LAWFUL BASES

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, CG Music may rely on:

Contract — where information is necessary to provide a service you have requested or to take steps at your request before entering into a contract.

Legal obligation — where information must be retained or processed to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests — where processing is reasonably necessary to operate, protect and improve CG Music, communicate with customers, maintain records, prevent misuse and manage the business, provided those interests are not overridden by your rights.

Consent — where you have specifically agreed to a particular use of your information, such as certain forms of marketing or non-essential cookies. Where processing relies on consent, you may withdraw it at any time.

6. PAYMENTS

Payments may be processed using Stripe.

CG Music does not need to store your full payment-card details in order to process Stripe payments. Payment information is handled by Stripe in accordance with Stripe's own terms and privacy practices.

CG Music may retain information relating to a transaction, such as the amount, project reference, payment status, transaction reference and payment date, where necessary for project administration, accounting and legal purposes.

7. PROJECT FILES AND CREATIVE MATERIAL

When you provide audio, stems, lyrics, reference material, documents or other project files, CG Music will use those materials for the purpose of reviewing, producing and delivering the requested project and for related project administration.

Please do not provide material that you are not authorised to share or use.

Project files may be stored using third-party infrastructure used to operate the website and deliver CG Music services.

8. WHO WE SHARE INFORMATION WITH

CG Music does not sell your personal information.

Information may be shared with trusted service providers where necessary to operate the business and website, such as:

  • Payment processors
  • Website hosting and database providers
  • Authentication providers
  • Email and transactional communication providers
  • File storage providers
  • Technical and security service providers
  • Professional advisers or authorities where legally required

These providers may only receive information necessary for the relevant service.

Information may also be disclosed where required by law, to protect legal rights, or to prevent fraud, abuse or security threats.

9. INTERNATIONAL DATA TRANSFERS

Some technology providers used by CG Music may process information outside the United Kingdom.

Where personal information is transferred internationally, CG Music will rely on appropriate safeguards or other lawful transfer mechanisms where required by applicable data protection law.

10. HOW LONG WE KEEP INFORMATION

CG Music keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining project and transaction records, resolving disputes and meeting legal, tax and accounting obligations.

Different information may be retained for different periods.

Account information may be retained while your account remains active and for an appropriate period afterwards.

Project, contractual and financial records may be retained where necessary for business, legal, accounting or dispute-resolution purposes.

Files that are no longer reasonably required may be deleted or archived in accordance with CG Music's operational requirements.

Where information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where reasonably practicable.

11. MARKETING

Where permitted, CG Music may send promotional communications from:

cg@cgmusic.co.uk

You can unsubscribe from promotional emails at any time using the unsubscribe method provided or by contacting CG Music.

Opting out of marketing does not prevent CG Music from sending essential transactional communications, including:

  • Account and security emails
  • Commission communications
  • Project communications
  • Payment information
  • Service-related notices

12. COOKIES AND SIMILAR TECHNOLOGIES

CG Music may use cookies or similar technologies that are necessary for the website to operate, including functions such as authentication, security and session management.

If non-essential cookies or similar technologies are used, such as certain analytics or advertising technologies, appropriate information and choices will be provided where required.

You can also control certain cookies through your browser settings.

13. SECURITY

CG Music takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include authenticated accounts, access controls, protected administrative functions, secure third-party payment processing and appropriate security practices used by the website's infrastructure providers.

However, no internet-based system can be guaranteed to be completely secure.

14. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have rights including:

  • The right to access personal information held about you
  • The right to ask for inaccurate information to be corrected
  • The right to request deletion of information in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent where processing is based on consent

These rights are not absolute and may depend on the reason the information is being processed.

To exercise a data protection right, contact:

cg@cgmusic.co.uk

15. COMPLAINTS

If you have concerns about how CG Music handles your personal information, please contact CG Music first so the issue can be investigated.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).

16. CHILDREN

CG Music's commission and client services are not specifically directed at children.

If you are under 18, you should have the permission of a parent or guardian before entering into a paid commission or providing personal information where their involvement is legally required.

17. THIRD-PARTY LINKS

The website may contain links to third-party websites or services.

CG Music is not responsible for the privacy practices of independent third parties. You should review their privacy information when using those services.

18. CHANGES TO THIS POLICY

CG Music may update this Privacy Policy when the website, services, legal requirements or data-processing practices change.

The latest version will be published on this page with an updated revision date.

19. CONTACT

For privacy questions or requests:

CG Music
Email: cg@cgmusic.co.uk
Website: cgmusic.co.uk